Apr 17 2019 Lack of Constancy Kills Trust
I had just arrived home from speaking at a conference, and had a 24 hour turn around before I needed to get back on another […]
Feb 14 2019 Experiential Branding Matters Because “She” is the Influencer
Do you remember the first time you fell in love?
I remember the first time I fell in love. I was 15 years old and was […]Jan 10 2019 Choosing to Lead in Life and Business
In life you are almost always faced with a choice. A choice to do this…or that. Here’s the thing, the choice is always yours and […]
Jan 03 2019 Have Your Cake and Eat It Too In 2019
Dear ladies of all ages, races, occupations, and stages in life:
I am writing you to give you a gift for 2019. This is one of […]
Dec 25 2018 Your LinkedIn Connections Want the Best for you in 2019!
It is Christmas eve, I am sitting in my office tying off a few loose ends so I can truly enjoy the moments to come […]
Dec 19 2018 Five Tips to Providing a Five Star Experience
The best way I can describe ‘customer service’ is by using the word transaction. ‘Service’ is what we do, it is a product or the […]
Dec 12 2018 A Purpose Driven Culture
I had the honour of attending the Celebrity Edge Naming Ceremony and Global Conference this past week. It was an overwhelming wave of emotions spread […]
Dec 05 2018 Watch Out! Women are Dominating the Roads.
I recently read a great article As Sexy Cars Take The LA Spotlight, Women Take The American Wheel where the author Micheline Maynard spoke about […]
Oct 31 2018 Five Things you Should Stop Doing When Serving the Decision Maker; The Woman
I usually focus my writing and conversation with my clients around solution driven language. What you should do to deliver an exceptional and unexpected experience […]
Oct 11 2018 Three Ways Organizations Can Change Their Experience For The Better
In this series of “The Decision Maker; A Woman’s Perspective on Customer Experience”, I will outline my experiences as a customer (a female customer) as […]