Katie is a leading voice inspiring positive, actionable change using self-confidence as a catalyst. As a Certified Speaking Professional, Katie has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behaviour, which has a positive effect on the experience offered to customers and team members.
Katie has a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization. Katie has worked with globally recognized brands such as Honda, Celebrity Cruises, and Canada Post.
Over the last 15 years, Katie has honed her skill in customer service, operations, and sales in the retail, medical, and automotive space. Her experience extends from leading operation departments nationwide to inspiring front-line team members; transforming ideas into sustainable systems and processes. She has a Masters in Adult Training and Development, Canadian Sales Professional Designation and is a Certified Training and Development Professional.
Katie lives in Toronto with her family. When she is not travelling around the world consulting and speaking, Katie can be found at the gym (in a shoe store!) or snuggled on the couch with her three little ones eating homemade popcorn and watching a movie!