Blog

Let’s get personal! My blog is a lifestyle blog with a view of my thoughts on the world as a woman, a mom and a professional. I will share all the top trends as it pertains to customer experience, leadership, and business. I will also provide insights on how to make a difference in your Brand Experience with tools, tips, and tricks that are actionable right away! Sign up for my monthly newsletter which will feature top articles written by me and other customer service and leadership professionals.

I can’t wait to connect with YOU!

An experience is a particular instance of personally encountering or undergoing something. An experience can change the way we feel, trust, or believe in a cause, a person, or a brand.

We are in the people perception business, where what we think might be an excellent experience for our customers and team members, may not be the experience they perceive. Thier perception is their reality; ask yourself, is your ‘Brand Experience’ designed to the needs of your customers? Is it personalized, so your customers perceive they have received an exceptional experience while interacting with your brand? A recent study shows that 86% of customers will pay more for a personalized experience and that by 2020 customer experience will override price and product as the key brand differentiator. Now is the time to transform your Brand Experience, so you are ready for the shift in the consumer mindset.

KMC’s C.O.R.E Methodology transforms the customer experience your brand delivers from disjointed and inconsistent to exceptional and unexpected. Together we will partner to develop, implement and operationalize a Brand Experience that is differentiated and unique to your business and it’s decision makers. This targeted approach will not only result in delighted customers, increased referrals, reduced complaints and higher retention rates – it will also result in increased team engagement. After all, your happiest customer is only as happy as your happiest team member.

The C.O.R.E Methodology has been developed to ensure sustainable success in your organization focusing on the C.O.R.E of your business; the customer, your team and the systems that bring it all together.

Connect with Katie to discuss how the C.O.R.E Methodology will positively transform your Brand Experience.

As a Customer Experience and Leadership Expert, Katie shares her journey through life and business, and how the C.O.R.E methodology will transform your Brand Experience. Katie’s research-based presentations are approachable, articulated and captivating; her delivery is concise, emotional, and impactful! Katie doesn’t just deliver a keynote or workshop; she gets to know her audience, so the experience she provides is tailored to their needs and expectations, putting her methodology to work right in front of their eyes. Audiences who experience Katie, walk away inspired to make positive, actionable changes and are ready to use their new skills to change the experience your brand provides their customers and team members, resulting in happier teams, delighted customers, increased referrals, reduced complaints, and improved satisfaction scores.