Forgiveness is a Gift You Give Yourself
I am facing judgment and criticism, a lot of it, from those who are closest to me and I am sure from those who I do not know.
I bought The Book of Forgiveness on a whim almost two years ago […]
I am facing judgment and criticism, a lot of it, from those who are closest to me and I am sure from those who I do not know.
I bought The Book of Forgiveness on a whim almost two years ago […]
We are living during a moment in time where people are displaying more and more comfortability with being vulnerable and feeling more comfortable coming forward with their stories. Maybe it’s the vulnerability of others that have given me ‘permission’ to […]
Even going to the bathroom alone was an impossible task.
I was trapped, yes trapped in a house with three kids for two weeks under quarantine. I love my kids dearly. They are great little humans. But the screaming, questions, […]
I arrived home from almost two weeks in paradise. I took my kids to my boyfriend’s home in Baja over spring break. This vacation was a big deal for him and me because our kids were meeting for the first […]
It was a bright and sunny day in June. I drove into the parking lot of the dealership with my music blaring, looking forward to standing after my two-hour drive. The first thing I do when I arrive at a […]
If you follow me on any of my social platforms you would have seen not too long ago I took a trip over to Europe for a little family time and research intermixed.
I visited some of the best hotels and […]
Lately I have been making it a priority to write down all the experiences I have so I can remember the detail and use these stories to share with you! I found this day to be a unique experience as […]
I arrived into Denver at 7:30am and headed straight to meet with my client. I was feeling awfully tired as I had been up since 4:00am and the night before my daughter was up all night; two nights with very […]
Let’s get personal! My blog is a lifestyle blog with a view of my thoughts on the world as a woman, a mom and a professional. I will share all the top trends as it pertains to customer experience, leadership, and business. I will also provide insights on how to make a difference in your Brand Experience with tools, tips, and tricks that are actionable right away! Sign up for my monthly newsletter which will feature top articles written by me and other customer service and leadership professionals.
I can’t wait to connect with YOU!
An experience is a particular instance of personally encountering or undergoing something. An experience can change the way we feel, trust, or believe in a cause, a person, or a brand.
We are in the people perception business, where what we think might be an excellent experience for our customers and team members, may not be the experience they perceive. Thier perception is their reality; ask yourself, is your ‘Brand Experience’ designed to the needs of your customers? Is it personalized, so your customers perceive they have received an exceptional experience while interacting with your brand? A recent study shows that 86% of customers will pay more for a personalized experience and that by 2020 customer experience will override price and product as the key brand differentiator. Now is the time to transform your Brand Experience, so you are ready for the shift in the consumer mindset.
KMC’s C.O.R.E Methodology transforms the customer experience your brand delivers from disjointed and inconsistent to exceptional and unexpected. Together we will partner to develop, implement and operationalize a Brand Experience that is differentiated and unique to your business and it’s decision makers. This targeted approach will not only result in delighted customers, increased referrals, reduced complaints and higher retention rates – it will also result in increased team engagement. After all, your happiest customer is only as happy as your happiest team member.
The C.O.R.E Methodology has been developed to ensure sustainable success in your organization focusing on the C.O.R.E of your business; the customer, your team and the systems that bring it all together.
Connect with Katie to discuss how the C.O.R.E Methodology will positively transform your Brand Experience.
As a Customer Experience and Leadership Expert, Katie shares her journey through life and business, and how the C.O.R.E methodology will transform your Brand Experience. Katie’s research-based presentations are approachable, articulated and captivating; her delivery is concise, emotional, and impactful! Katie doesn’t just deliver a keynote or workshop; she gets to know her audience, so the experience she provides is tailored to their needs and expectations, putting her methodology to work right in front of their eyes. Audiences who experience Katie, walk away inspired to make positive, actionable changes and are ready to use their new skills to change the experience your brand provides their customers and team members, resulting in happier teams, delighted customers, increased referrals, reduced complaints, and improved satisfaction scores.